Guest Services

Duties: The role of the Guest Services is to Greet, register, and assign rooms to guests, support housekeeping or maintenance staff when guests report problems, issue room keys, escort instructions to bellhops, make and confirm reservations, keep records of room availability and guests' accounts, manually or using computers, post charges manually or by using computers, review accounts and charges with guests during the check-out process, record guest comments or complaints, referring customers to managers as necessary, compute bills, collect payments, and make change for guests, transmit and receive messages, using telephones or telephone text, answer inquiries pertaining to hotel services, guest registration utilizing a web-based property management system, and travel directions, or make recommendations regarding shopping, dining, or entertainment support housekeeping staff when rooms have been vacated and are ready for cleaning , clean and maintain lobby and common areas, such as restocking supplies and watering plants, prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies, date-stamp, sort, and rack incoming mail and messages. Must be able to stand and move for long periods of time. Must be able to speak and understand English, handle adversity with ease and diffuse issues that may arise with professionalism. Shifts of 8 hours. Days of week vary. Business is open 7 days a week