Front Desk Agent

*RFI Response Upon guests' arrival, the Front Desk Agents will collect luggage claim checks that were given to guests by the ferry company. The Front Desk Agents will then take the luggage tags, attach it to a Service Desk tag, and write the guest's name, guest room number, and the employee's initials on the tag. The Front Desk Agent will inform the guests that their luggage may take up to three (3) hours to arrive at their room. The Front Desk Agent will then place the incoming luggage tags at the Front Desk where the tags are then retrieved and taken to the Service Desk to be processed by the bellhop team. Front Desk Agents will also answer guest questions regarding luggage transport, such as the timeline of the luggage arrival to the guests' room, and will issue cards to guests with the departure information for luggage. If additional information is needed on luggage, the Front Desk Agent will provide directions to the Service Desk where the guest can inquire on their own. Front Desk Agents do not physically handle the luggage. *Original Front Desk Agents will be responsible for operating telephones in a polite and friendly manner following proper telephone etiquette, answering the phones and directing calls appropriately, greeting members and guests, assisting with reservations and luggage, distributing hotel information and schedules, collecting and sorting the mail on a daily basis, contacting housekeeping or maintenance staff when guests report problems, checking gues