Front Desk Agent

Front Desk Agents will be responsible for greeting guests upon arrival, processing check-ins and check-outs through the booking system which includes checking photo IDs, answering phones, making reservations, handling guest inquiries, managing guest payments, deposits, and receipts which may include using the booking system to process credit cards, collecting cash and providing change to guests, coordinating with housekeeping and maintenance to ensure room readiness by creating virtual tickets for the housekeeping team, and handling guest concerns professionally and promptly at Crane Hotel Group’s property. Schedule: 40 hours per week. Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 8:00am – 4:00pm, 10:00am – 6:00pm, or 12:00pm – 8:00pm. Shift hours may vary. See attached job description for additional details.