Guest Service Agent

Guest Service Agents will be responsible for selling services and amenities, checking in and checking out guests, making reservations for room and for dinner, answering phones, managing phone activity including providing general knowledge to callers, and answering enquiries regarding company services and registration by letter, by telephone and in person. Guest Service Agents will also be responsible for responding to guest inquiries as needed, managing walk-in traffic, smiling and greeting guests in a welcoming manner, registering and assigning rooms to guests, and providing registered guests with information about services available at the property and points of interest around town and surrounding areas. Will be responsible for verifying that the correct charges and credits are posted to the corresponding guest folios, collecting payment for charges on the guest folios, resolving guest complaints within scope of authority and refer the matter to management if needed, following security and safety standards, maintaining and ensuring front desk and lobby area are neat, organized and appealing and presentable to guests, ensuring all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Schedule: 40 hours per week. Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 7:00am – 3:00pm, 12:00pm – 8:00pm, or 3:00pm – 1