Guest Service Agent

Guest Service Agents will be responsible for effectively executing reservation sales, handling all guest accounts efficiently and accurately, assisting in all phases of guest experience, such as check-in, check-out, payment, problem resolution, and special requests, welcoming guests in a friendly and efficient manner, assisting with guest luggage, demonstrating excellent customer service and phone etiquette, keeping accurate cash balances for assigned cash drawer, answering and transferring calls in timely and courteous fashion, managing all aspects of the reservations process (process room reservations, secure deposit and send confirmation), managing reservations email account by replying to e-mail correspondence in a timely, courteous, and professional manner and processing e-mail requests/reservations accordingly, checking room availability and housekeeping/maintenance status, ensuring against overbooking, ensuring that guests are provided an inspected room, maintaining full knowledge of all room types, features, locations, rates, amenities, local attractions, business, and locations of interest, verifying accuracy of information in property management system by entering data correctly and checking daily arrivals, handling all guest inquiries, requests and complaints, confirming guest needs have been met, alerting manager on duty to any unresolved complaints in a timely manner, familiarizing oneself with emergency procedures, reviewing daily activities and groups, communic