Guest Service Agent

** Breakfast Preparations: Guest Service Agents will be responsible for preparing batches of overnight oats by mixing oats and liquid together and dishing into individual portion cups, slicing bread, defrosting and warming up premade quiche, and boiling eggs to be served at breakfast. Guest Service Agents will use the following equipment to assist with breakfast preparations: knives, bowls, oven, and stove. Lobby Store Assistance: Guest Service Agents will be responsible for completing guest purchases from the curated gift shop (located in the lobby) using the Petitioner's point of sale system. Purchases can be made via card, gift certificate, or cash; therefore, Guest Service Agents will operate a cash drawer, card reader, and computer to complete customer purchases. ** Guest Service Agents will be responsible for effectively executing reservation sales, handling all guest accounts efficiently and accurately, assisting in all phases of guest experience, such as check-in, check-out, payment, problem resolution, and special requests, welcoming guests in a friendly and efficient manner, demonstrating excellent customer service and phone etiquette, keeping accurate cash balances for assigned cash drawer, answering and transferring calls in timely and courteous fashion, managing all aspects of the reservations process (process room reservations, secure deposit and send confirmation), managing reservations email account by replying to e-mail correspondence in a timely, courteous,