Food & Beverage Supervisor

Ensure that the highest standards for customer service, food presentation, safety, and sanitation are maintained throughout the Food & Beverage outlets. Ensure that guests are given the food and beverage items according to their order and in a timely manner. Supervise team to ensure a clean, orderly, and attractive environment in their F&B Outlet. Drive guest satisfaction by consistently executing the Mission Point Resort standards (i.e., MPR CARES and departmental standards) and through hands-on interaction with staff and guests. Provide training and consistent coaching to outlet staff allowing them to learn and improve their skills. Review guest reservations at the beginning of each shift to ensure correct outlet setup and establish seating flow chart and assign server sections. Assist with monthly inventories and requisition supplies as needed. Ensure that all opening / closing checklists are completed and that the outlet is prepared for the next shift. Attend pre-shift meetings to update events, training standards, and any other information as needed. Follow server checkout procedures and account for cash drops / paperwork. Unlock or lock up outlet and outlet storage at opening or closing. As needed, greet and seat guests in the restaurant / outlet. Inform guests of specials and/or menu changes. Upsell food & beverage items using suggestive selling techniques. Prepare hot, cold, or mixed drinks for patrons. Take orders from guests and enter into POS system.