Front Desk Agent

May include but not limited to: -Greet, register, and assign rooms to guests of hotels or motels. -Contact housekeeping or maintenance staff when guests report problems. -Issue room keys and escort instructions to bellhops. -Make and confirm reservations. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts, manually or using computers. -Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. -Review accounts and charges with guests during the check out process. -Record guest comments or complaints, referring customers to managers as necessary. -Compute bills, collect payments, and make change for guests.