Front Desk Workers

Greet and check guests in and out using PMS system. Make and confirm reservations. Verify guest identities and payment details. Process payments and follow cash-handling procedures. Answer front desk phones. Maintain clean and organized front desk, lobby, and retail area. Complete end-of-shift reports and financial logs. Provide guests with information about cabins, amenities, and local attractions. Report maintenance issues. Restock and organize gift shop. Assist guests with starting fires in approved pits upon request. Sweep, arrange seating, and stock firewood for outdoor guest areas. Prepare coffee for guests. Supervise housekeepers and maintenance staff ensuring facilities and cabins are clean and operational. Provide daily staff performance reports to general manager.