Guest Service Agent

The Guest Service Agent is a key member of the Guest Services team, responsible for ensuring guests have a positive experience during their stay. Under the direction of the Front Office Manager, the Guest Service Agent performs the following duties: -Greet guests warmly upon arrival, provide check-in/check-out services, and process guest reservations. -Handle guest inquiries and requests, providing accurate information or directing them to the appropriate department. -Maintain a cash drawer throughout the shift, process payments, and issue receipts. -Monitor room availability, update guest records, and coordinate with housekeeping and maintenance for room readiness. -Respond to guest complaints or concerns professionally, resolving issues to ensure guest satisfaction. -Maintain accurate records of guest transactions, including room charges, fees, and incidentals. -Answer phone calls and emails in a professional manner, assisting guests with booking inquiries and general questions. -Ensure compliance with hotel policies and procedures, including safety protocols and guest security. No experience/education. See attached addendum