FRONT DESK CLERK

Greets guests upon arrival with warmth & hospitality. Register guests, assigns rooms, and ensures all policies are understood. Accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Has knowledge of and follows cancellation procedures. Money handling / cash outs. Process guest check-outs; ability to post charges to guest accounts & settle accounts. Able to direct inquiries or issues to the correct person or department. Uses proper telephone etiquette, answers the phone, and manages incoming calls. Reports any complaints, unusual occurrences or requests to the Front Desk Manager and/or GM. Knows all safety and emergency procedures. Rotating shifts, must be able to work holidays and weekends. 35 hrs/wk. Typical shift 6:00 a.m. to 2:00 pm. Job is location on an island, accessible by ferry to Chebeague Island, Cumberland County.