Rooms Division Supervisor

Rooms Division Supervisors will be responsible for overseeing and coordinating the activities of Housekeeping, Front Desk, and Guest Services staff in the employer’s hotels. Will be responsible for communicating between these departments to address operational challenges, conducting room inspections to help ensure company service standards are met, creating daily Housekeeping boards and area assignments, creating and distributing daily and weekly reports to necessary team members, and resolving discrepancies on room status reports with Housekeeping. Rooms Division Supervisors will also be responsible for coordinating guest maintenance requests with the Engineering department for the purpose of coordinating between departments to address guests’ requests (such as in-room maintenance needs). Will also be responsible for maintaining knowledge and answering inquiries pertaining to the hotels, the local university (Auburn), and local events and amenities. May occasionally perform the duties of other staff to fill in when needed, including manning the front desk, answering and routing calls to the correct department, taking reservations, assisting guests with luggage and valet services, and cleaning guest rooms and common areas. Rooms Division Supervisors may need to lift and carry up to fifteen (15) pounds. Rooms Division Supervisors will assist in coordinating the daily activities of Front Office, Housekeeping, Guest Services, and Engineering team members in collaboration wit