Lifestyle Concierge

Lifestyle Concierges will be responsible for providing assistance to members, including greeting members and by providing personalized services such as helping with apparel, racquets, footwear, accessories, and special orders. Promote racquet sports programs, clinics, events, lessons, and special activities to encourage member participation. Will handle private lesson bookings and update appointments accurately using the club’s digital scheduling platform. Maintain merchandise presentation standards, restock inventory, and support the overall appearance and organization of the tennis pro shop. Will provide a welcoming concierge presence within the fitness center and serve as the first point of contact for members and guests visiting the fitness and spa facilities. Answer phone calls, emails, and in-person inquiries promptly and knowledgeably. Will schedule, modify, and cancel appointments for spa services, fitness classes, and personal training sessions. Process payments, apply discounts, reconcile transactions, and assist with retail and spa product inventory. Provide a welcoming concierge presence at the pool area and assist members with general information, service coordination, and daily needs. Help manage and coordinate spa, tennis, and lifestyle reservations, including booking appointments, court times, and special services; confirming schedules with members and guests; and ensuring all reservations are accurately entered and communicated to the appropriate departments.