Guest Environment Expert

Duties: Perform a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel, including rooms and public spaces. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate and address guests' service needs. Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave). Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror. Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door). Remove trash, dirty linen, and room service items from room and balcony/patio. Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards. Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards. Return cart to designated area at the end of shift. Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room. Fold cleaned linen into designated size, either by hand or using folding machine. Other related duties. Requirements: No education or experience required. Must be able to move, lift, carry, push, pull, and place object